Display a record's full audit trail while making changes to it using the Edit or Task operations.
When a user is processing a record, it can be useful to see its history. The history can be included at the bottom of the page during the Edit or Task operations. Details are available in the Tracker Knowledge Base.
Show different fields based on a user's role on the Add Page and other areas in Tracker.
For example, in a support or help desk organization you may have the Support/Help Desk Engineers fill out more fields than are shown to the end users. In the image below, what the Support/Help Desk Engineer sees is displayed on the left, the end user's view is on the right. Notice the Support/Help Desk Engineer has more icons in the toolbar and more fields on the form.
Instructions for setting this up are available in the Field Visibility Knowledge Base article.
Gather details about an end user's environment, such as browser and operating system versions, using the AutoFill feature to help troubleshoot an issue as quickly as possible.
Check out the video below or the AutoFill Knowledge Base article.